Shipping policy

Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels in Australia are shipped via Australia Post.

This Shipping policy forms part of the ADITION PARFUMS website terms and conditions.

SHIPPING AND DELIVERY

Orders over AU$99 are eligible for free standard shipping within Australia and New Zealand.

Orders over AU$150 are eligible for free standard international shipping.

Every first time purchase sign up will receive a 10% off code for their first order.

We strongly advise you to make sure that your order is shipping to a secure location, as once a package has been delivered to the correct location, we cannot be held responsible for lost or stolen packages.

Claims on lost deliveries will not be accepted after 4 weeks from the date of purchase, consideration will only be made to customers who have made contact within this 31 days.

Your personal details such as name, address, contact and email will be shared with Australia Post only, accurate contact information will ensure a streamlined delivery. We do not share this information with any other company or service.

You will be sent an email confirmation of your order which will act as an invoice and proof of purchase. Once the shipping process has been initiated we will send you the tracking number for your parcel. Check your junk folder if you can't find a tracking update or please contact us at info@aditionparfums.com to follow up on tracking.

REFUNDS

ADITIONPARFUMS does not refund product or sample sizes. In the case of a faulty product the customer must email info@aditionparfums.com within the first 7 days of delivery. Provide proof of purchase, photos showing and demonstrating the fault. Head office will assess the replacement request on an individual basis. If signed off by head office a replacement product will be sent. Customers may be liable for the postage cost.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

GENERAL

Our Eau De Parfum alcohol based scents have some restrictions as to where they can be shipped and how they can be shipped. As this often cannot be by air, we appreciate your patience as our EDP products will be sent by road or sea.

Due to strict international transport regulations (IATA), we are not allowed to ship items containing alcohol such as our EDP parfum range to some countries. If your country is not listed in the shipping options during checkout, we recommend that you order our L'Huile Oil Parfum instead which doesn’t contain alcohol. If it’s an option for you, you can also change your delivery address to one of the countries that is permitted during our checkout process. Our apologies for the inconvenience.

SHIPPING FEES

We provide free standard shipping for all orders over AU$99 within Australia and New Zealand and free standard shipping for all orders over AU$150 internationally.

Standard Shipping fees:

Queensland (Australia) AU$4.99
Australian Capital Teritory (Australia) AU$7.99
New South Wales (Australia) AU$6.99
Victoria (Australia) AU$6.99
Northern Territory (Australia) AU$10.99
South Australia (Australia) AU$9.99
Tasmania (Australia) AU$9.99

New Zealand AU$9.99
United Stated AU$9.99

You have the option of Express Post for the following fees:

Australia wide AU$9.99

If you need your item urgently, you can select the Express Post option during the checkout process.

SHIPPING TIMEFRAMES

For standard post, we aim to dispatch all orders within 24 hours. For Express Post, orders received before 12:00 PM on business days will be dispatched the same day. Orders from Australia are dispatched from Queensland.

We do not ship orders on Saturday, Sunday or public holidays.

Shipping times after dispatch are estimated below:

Australia Wide

Standard Post 3-7 business days depending on your location within Australia
Express Post 1-3 business days depending on your location with Australia (next business day to most metro areas)

Western Australian (WA) customers

Standard Post 4-8 business days
Express Post 1-3 business days

International

Standard Post 5-10 business days

The above is a guide only, please check the Australia Post website for the Standard and Express Post timeframes applicable to your location. You can also refer to your postage tracking information sent after purchase. Please be aware that remote destinations may take a little longer depending on customs regulations within your country. There may also be locations where Express Post is not offered due to the customs regulations.

SHIPPING AND DELIVERY REQUIREMENTS

Deliveries are made during normal business hours. All imported goods are subject to assessment for import taxes and charges even if you imported those goods for your own use. Any international taxes and duties are payable by you. We will select the best methods to minimise costs of taxes, duties, customs and freight wherever possible to make your experience in purchasing our product online as pleasant and convenient as possible. Unfortunately we are unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

Please note that once an order has been placed, the shipping option cannot be modified, and your order will be shipped to the delivery address you provided. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed. Please also note that tracked deliveries that cannot be delivered because you are unavailable will be shipped again at your expense or cancelled. Please be advised that we cannot be held responsible for lost packages or delays although we will do our best to sort it out with the carrier.

We will accept and deliver orders within the limit of available stock. In case items are temporarily or permanently unavailable, we will send you an email so that you are informed. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as practicable.

COVID19 UPDATE

Due to COVID19 our Australian and international shipping is taking longer than usual. There are also some countries which are not accepting personal package delivery during the pandemic. Unfortunately this is out of our control and we appreciate your patience during these unprecedented times. We will continue to send the orders out within 24 business hours and provide you with all the tracking information that we have, but we cannot predict when they will arrive.

Last updated: 10/06/2022